Cancellation, Refund & Confirmation Policy — firstrek.in

Cancellation, Refund & Confirmation Policy

Cancellation Policy :-

  • If cancellations are made 24 hours after booking 30% cancellation charges, If cancellations are made before the start date of the trip, 25% of booking value will be charged as cancellation fees.
  • If cancellations are made 05 days before the start date of the trip, 50% of booking value will be charged as cancellation fees.
  • If cancellations are made within 0-5 days before the start date of the trip, 100% of booking value will be charged as cancellation fees.
  • In case of unforeseen weather conditions or government restrictions, certain activities may be cancelled and in such cases the operator will try his best to provide an alternate feasible activity. However no refund will be provided for the same.

Refund Policy :-

The applicable refund amount will be processed within 10 business days. User must be eligible for refund, in case of partial refund user can use their money for another booking or can get it back to their bank account directly.

Confirmation Policy :-

  • The customer receives a confirmation voucher via email within 24 hours of successful booking
  • In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
  • Alternatively, the customer may choose to cancel their booking and a full refund will be processed.

IMPORTANT: For Trekking A minimum group size of 5 is required to make a booking.(Extra porter will be charged extra.)

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